Shipping/Refund Policy

Delivery/Shipping Info:

Los Angeles orders that fall within our LA vegan meals delivery zone will be delivered every Monday between 8 am - 5pm PST. Please refer to this page for LA delivery coverage (https://www.veginout.com/pages/order). Delivery fee is included in all the pricing for all of our vegan meal plans.  

All Northern & Southern California (except for Los Angeles delivery zone), Arizona and Nevada orders will be shipped using local ground shipping method once a week, every Monday. If Monday is a public holiday, then the orders will be shipped the next available business day. Orders will arrive between 1-2 business days in an insulated cooler box with ice packs. Shipping fee is included in all the pricing for all of our vegan meal plans.  

Orders for states outside of the Los Angeles delivery zone, Northern & Southern California, Arizona and Nevada will be considered under the nationwide shipping.  All nationwide vegan meal plan orders will be shipped via Fedex Express Saver and will arrive between 2-3 business days in an insulated cooler box with dry ice. Nationwide vegan meals orders will be shipped once a week, every Monday. If Monday is a public holiday, then the orders will be shipped the next available business day.  Shipping fee is included in all the pricing for all of our nationwide vegan meal plans.  

The shipping arrival mentioned above and on any page on this website is only an estimated time of arrival and it is not guaranteed time of arrival.

Refund Info:

If you are unsatisfied with the vegan meal plan you received, we will issue a 50% refund of the total price you paid.

If you are unsatisfied with a specific vegan dish you received, we will refund 50% of the price of the type of dish you received.  Entrees and protein pack eligible refund will be $7, side dishes, soups and power oats eligible refund will be $6, cookies eligible refund will be $3.

If your order arrived spoiled or the packaging is cracked, broken or leaked, please email us a picture of the defects so we can issue a full refund for the dish or dishes or the order.  

All questions or concerns can be communicated via email at order@veginout.com or call 800-420-4927.

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